Refund and Cancellation Policy
Last updated: May 23, 2025
At Hostingsubidha, we strive to provide high-quality web hosting, reseller hosting, master reseller hosting, and domain registration services. This Refund and Cancellation Policy outlines the terms under which you may request a refund or cancel your services with Hostingsubidha ("Company", "We", "Us", or "Our"). By using our services, you agree to the terms outlined in this policy, in conjunction with our Terms and Conditions and Privacy Policy.
1. Definitions
For the purposes of this Refund and Cancellation Policy:
- Service refers to the web hosting, reseller hosting, master reseller hosting, domain registration, and related services provided by Hostingsubidha.
- You refers to the individual or entity accessing or using the Service.
- Account refers to the user account created to access our services.
2. Refund Policy
2.1 Money-Back Guarantee
We offer a 30-day money-back guarantee for our web hosting and reseller hosting services (excluding domain registrations and other specified services). If you are not satisfied with our services, you may request a full refund within 30 days from the date of your initial payment for the applicable service. Use Promo Code NEX2026
2.2 Non-Refundable Services
The following services are non-refundable:
- Domain registration and renewal fees.
- Add-on services, such as SSL certificates, dedicated IP addresses, or software licenses.
- Services beyond the 30-day money-back guarantee period.
- Any services paid for using promotional discounts or special offers, unless explicitly stated otherwise.
2.3 Refund Process
To request a refund, you must:
- Submit a refund request through our client area at https://clients.hostingsubidha.com or by emailing support@hostingsubidha.com.
- Provide your account details and the reason for the refund request.
- Ensure the request is made within the 30-day money-back guarantee period.
Refunds will be processed within 7-14 business days of approval and will be issued to the original payment method. We reserve the right to deny refund requests if the service has been used in violation of our Terms and Conditions, including but not limited to excessive resource usage or prohibited activities.
3. Cancellation Policy
3.1 Cancellation by You
You may cancel your services at any time by:
- Logging into your client area at https://clients.hostingsubidha.com and submitting a cancellation request.
- Contacting our support team via email at support@hostingsubidha.com or by phone at +9638947724.
Cancellation requests must include your account details and the service(s) you wish to cancel. Upon cancellation, your access to the service will cease at the end of the current billing cycle, unless otherwise requested.
3.2 Cancellation by Us
We reserve the right to cancel your services with or without notice if:
- You violate our Terms and Conditions, including engaging in prohibited activities.
- You fail to make timely payments for the services.
- Your use of the services poses a security risk or disrupts our network or other users.
In such cases, no refunds will be provided for the remaining service period.
3.3 Effect of Cancellation
Upon cancellation, all data associated with your account, including websites, emails, and databases, may be deleted. You are responsible for backing up your data prior to cancellation. We are not liable for any data loss resulting from cancellation.
4. Auto-Renewal and Billing
Our services are set to auto-renew by default to ensure uninterrupted access. You may disable auto-renewal through your client area. If you do not disable auto-renewal and fail to cancel before the renewal date, you will be billed for the next service period, and no refunds will be issued for the renewed period.
5. Modifications to This Policy
We may update this Refund and Cancellation Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.
6. Contact Us
If you have any questions about this Refund and Cancellation Policy, please contact us:
- By visiting this page on our website: https://hostingsubidha.com/contacts.html
- By email: support@hostingsubidha.com
- By phone: +9638947724